1. 30 Days Money Back Guarantee (or Refund) is only available to Services mentioned on our website and for annual payment options only.

2. Full Refund Policy Available to those customers who Pay through their Credit Cards (or) Debit Cards. (Transaction charges involved are exempted)

3. Refund of International Cheque's & Demand Draft is NO Longer Valid from 01/04.

4. Refund of Payments when paid through Demand Drafts's or Cheque's are deducted with bank nominal charges.

5. Customers who have utilized above 25% of Resources are NOT eligible for Refunds.

6. Customers seeking for Refunds without a Valid Reason will NOT be Refunded.

7. We Guarantee 100% Uptime for Network Only, Downtime involved on server-side are NOT eligible for Refunds.

8. Refunds are Provided if Uptime is Less than 99.9% (Network Problems only).

9. For Full Refunds, Full Month Uptime Reports are Considered & the customer should Valid our Condition No. 1 & 2.

10. Refund of Local Demand Drafts & Cheque's are Settled for 7-8 Business Days.

11. All Refund Issues Must be Solved with Billings Department by opening a Ticket at IH Solutions HELPDESK

12. For Cancellation of our Service Please Contact our Billing Department before 24-48hrs of your Payment Period